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WinningSTATE Mental Toughness Books, Peak Performance for Sports - WinningSTATE

Support

1) ORDERING

What are alternative payment methods?

We accept checks, school POs, money orders and cashier’s checks. Please print out an Order Form to send in with your payment method. [LINK: Order Form]

Can I order over the phone?

Due to security risks we do not take credit card information over the phone. Please order online from our secure website or send in a check with an Order Form.

Are WinningSTATE Mental-Toughness books sold in book stores?

We sell direct through winningstate.com and through Amazon.com.

How do I order from the website?

1) Click the ADD TO CART button on any of the products pages.

2) Choose the quantity either on the product page or in the shopping cart.

3) Choose between shipping options.

4) Choose your payment method: credit card or PayPal.

5) Follow the instructions, which are typical to an online shopping cart.

How do I get help with PayPal?

General information about PayPal:

1) You do not need a PayPal account to purchase WinningSTATE with a credit card.

2) PayPal is WinningSTATE’s secure credit card processor.

3) For PayPal account issues, contact PayPal at 888.221.1161.

Note: If you are an infrequent PayPal user and forgot your password, or have not recently updated your shipping or credit card information, please contact PayPal at the number above.

2) RETURNS

You may return UNOPENED copies of WinningSTATE Mental- Toughness Books to:

3) DELIVERY

When can I expect my order to arrive?

Completed orders received prior to 11 a.m. PST are processed the same business day: Monday through Friday, excluding holidays.

Expected delivery:

Priority Shipping: 3-5 Business Days

Ground Shipping: 10-14 Business Days

I have not received shipping confirmation:

Our order-processing software does not automatically provide shipping confirmation. Please contact us for your confirmation number or if you have not received your order within the specified delivery days.

Can I track my order?

Yes. We can provide your USPS tracking number, please contact us at winningstate (at) gmail (dot) com

You can track the status of your order through www.usps.com.

Is overnight shipping available?

Unfortunately, Express Overnight shipping is not available.

4) DISCOUNTS

Are there discounts for team orders?

Yes. Register your team on the TEAM Sales panel to purchase WinningSTATE Mental-Toughness books at a TEAM discount.

Are there discounts for multiple-book orders?

Yes. Click the multiple-book discount tab on the TEAM Sales panel.

Can I get a custom quote for a bulk order?

Yes! We provide bulk Team orders in every sport. Contact us at winningstate (at) gmail (dot) com

5) AUDIO BOOKS AND EBOOKS

Are WinningSTATE Audio books different from the paper books? WinningSTATE Audio books are:

1) A word for word narration of the paper book

2) Downloaded in MP3 format.

3) 4 hours-ish in length.

4) Do not come with visual materials.

WinningSTATE eBooks are in an ePub format compatible with iPads, Nooks, Sony Reader, Kobo eReader, etc. For a Kindle version, please visit Amazon.com

My download link expired. Can you send me a new one?

Yes. However, a new download link will only be provided once. Please contact us at winningstate (at) gmail (dot) com

Can I burn the downloaded audio books onto a CD?

Yes. You will need 3 blank CDs and technical knowledge of burning audio files. For burning instructions please visit the manufacturer of your burning software.

Note: We do not provide instructions for burning audio books due to a wide variety of burning software and multitudes of computer- specific, operator-specific issues.

6) GENERAL QUESTIONS

What age group are WinningSTATE Mental-Toughness books written for?

WinningSTATE Mental-Toughness books are written with the young reader in mind. Below 14 may require some parental/coach interpretation; however, we hear repeatedly that interested 12 year olds are able to grasp the basic concepts on their own.

Why isn’t there a WinningSTATE Mental-Toughness book for my sport?

We wish we offered a WinningSTATE Mental-Toughness book for every sport, but that’s just not realistic.

Suggestion: pick a WinningSTATE: Mental-Toughness book that is

the closest to your sport. Then "pull out" the mental-toughness skills and routines and apply them to your sport.

Do you have an affiliate program?

Not at this time.